Privacy Policy

1. Information We Collect

A. Information You Provide to Us

When you visit our Website, create an account, place an order, contact us, or otherwise interact with us, we may collect information such as:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment and transaction information
• Order details and purchase history
• Information you provide when contacting our customer support
• Any other information you voluntarily provide to us

We do not intentionally store complete debit or credit card details on our own servers. Payment information is processed through authorized third-party payment service providers and is subject to their own privacy policies and security practices.

B. Information Collected Automatically

When you browse our Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone
• Referring and exit pages
• Pages, products, and content viewed
• Search terms used to reach our Website
• Date and time of visits
• Website interaction and usage information

We refer to this information as ""Device Information.""

2. Cookies and Similar Technologies

We use cookies, pixels, tags, scripts, and similar technologies to operate and improve our Website.

Cookies may be used to:

• Enable essential Website functionality
• Remember your preferences
• Keep your shopping cart active
• Understand how visitors use our Website
• Measure Website performance
• Improve user experience
• Measure advertising campaigns
• Deliver relevant advertisements where permitted by applicable law

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our Website.

Where required by applicable law, we may request your consent before using non-essential cookies and similar tracking technologies.

3. Analytics and Tracking Technologies

We may use third-party analytics and tracking tools to understand how visitors interact with our Website and to measure the effectiveness of our marketing activities.

Google Analytics

We may use Google Analytics, including Google Analytics 4, to understand Website traffic, visitor behavior, and Website performance.

Meta Pixel and Meta Advertising

We may use Meta Pixel and related Meta advertising technologies to:

• Measure advertising performance
• Understand how visitors interact with our Website
• Create or measure advertising audiences
• Deliver relevant advertising
• Track actions such as page views, add-to-cart events, checkout events, and purchases

You may be able to manage your advertising preferences through the relevant platform's advertising settings.

4. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfill your orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations and updates
• Provide customer support
• Communicate with you about your orders or inquiries
• Improve our products, services, and Website
• Detect, prevent, and investigate fraud or other unauthorized activity
• Analyze Website usage and performance
• Measure advertising and marketing campaigns
• Send marketing communications where permitted by applicable law
• Comply with legal and regulatory obligations
• Protect our rights, property, and users

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

5. Marketing Communications

If you provide your contact details or otherwise consent to receive marketing communications, we may send you information about:

• Products
• New launches
• Offers
• Promotions
• Sales
• Other updates relating to SHWETANGA

You may unsubscribe from marketing emails at any time by clicking the ""unsubscribe"" link included in the email or by contacting us directly.

6. How We Share Your Personal Information

Shopify

Our Website is hosted on Shopify. Shopify processes certain personal information necessary to provide and operate the e-commerce platform, including hosting, order processing, payment integrations, and related services. Shopify's handling of personal information is governed by its own privacy practices.

Payment Service Providers

We may share relevant personal information with authorized third-party payment gateway providers to process and verify transactions.

Payment methods available on our Website may include credit cards, debit cards, UPI, net banking, wallets, EMI, and other payment options supported by the payment gateway at the time of checkout.

We do not store complete payment card information on our own servers.

Shipping and Delivery Partners

We may share necessary information, such as your name, phone number, and shipping address, with delivery and logistics providers for the purpose of fulfilling your order.

Analytics and Advertising Providers

We may share certain information with analytics and advertising platforms used to operate and improve our Website, including Google Analytics, Google Ads, Meta, Microsoft Clarity, and other authorized service providers where applicable.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes for which it was collected
• Complete transactions
• Provide requested services
• Maintain business and transaction records
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes
• Enforce our agreements
• Prevent fraud and misuse

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Object to certain uses of your personal information
• Request information about how your personal information is used and shared

To exercise your rights, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our Website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. Do Not Track

Some browsers may send ""Do Not Track"" signals.

At present, our Website may not respond to all such signals unless required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business practices
• Changes in technology
• Changes in applicable laws
• Changes to our services or Website

The updated Privacy Policy will be posted on this page with the revised effective date. Your continued use of the Website after any changes become effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a privacy-related complaint, please contact us: